Become a part of IQVIA's dedicated team, offering premier healthcare services. We are actively seeking compassionate and diligent individuals with a commitment to improving patient experiences. As a Patient Support Specialist, you'll play a pivotal role in ensuring our patients receive the timely support, guidance, and care they need.
Key Responsibilities
- Address patient inquiries, providing accurate information regarding their treatment, appointments, and healthcare services.
- Collaborate with medical professionals to ensure patients receive tailored care plans.
- Facilitate appointment bookings, manage patient records, and ensure data confidentiality.
- Offer emotional and logistical support to patients during their healthcare journey.
- Continuously improve upon our patient support protocols, keeping patient satisfaction at the forefront.
Qualifications
- A degree in a relevant field or equivalent experience.
- Prior experience in patient care or support roles, with a demonstrated ability to empathize and communicate effectively.
- Proficiency with healthcare management systems and tools.
- Strong interpersonal skills, with the ability to navigate challenging situations and provide solutions.
- Commitment to upholding IQVIA's values and patient care standards.
.jpg)
