Overview
The Customer Service Associate (CSR) is a critical role to maintain relationships within healthcare offices to supply patient materials and vouchers/samples, as well as provide in-office education as required.
The CSR will be responsible for achieving established service/sales objectives by conducting primarily live (and some virtual) customer calls on Primary Care offices in an assigned geography.
The CSR will maintain a positive image for our client and IQVIA, both internally and externally, while maintaining compliance with all policies that govern service/sales activities.
This role is an excellent entry into pharmaceutical sales.
Duties and Responsibilities
- In this entry level role, the CSA will be responsible for achieving service goals and objectives by effectively implementing marketing strategies in assigned territory and as defined by business needs.
- The CSA will exhibit strong customer service & engagement skills with expertise in questioning and probing to better understand customer wants and needs in order to provide outstanding service.
- Organization will be essential as well as ability to plan and prioritize activities to meet service goals for assigned targets.
- In addition, administrative aspects to include complete, accurate and timely submission of timekeeping, details, call activity, expense reporting and sample activity.
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