Medicare Patient Education Agent
As a Medicare Patient Education Agent, you will be responsible for assisting patients by providing clear, accurate, and compassionate education regarding the Inflation Reduction Act. You will help patients understand how the act impacts prescription drug costs, Medicare benefits, and other healthcare services. The ideal candidate will have a background in customer service, healthcare, reimbursement, or patient education and be comfortable handling patient inquiries with empathy and professionalism. Additionally, you will have a strong background in reimbursement and Medicare, understanding the nuances related to Medicare Part D.
Primary Responsibilities:
- Provide education and information to patients about the Inflation Reduction Act and how it impacts their healthcare benefits, with a focus on Medicare and prescription drug cost reductions.
- Assist patients in understanding changes to their healthcare plans, drug pricing, and coverage options.
- Handle inbound and outbound calls to support patient inquiries, concerns, and questions in a timely and accurate manner.
- Ensure all patient interactions are compliant with company policies and government regulations, maintaining confidentiality of patient information.
- Collaborate with team members to provide up-to-date information and resources to patients.
- Escalate complex issues to supervisors or specialists as needed while ensuring excellent patient service throughout the process.
- Maintain accurate records of patient interactions in the company’s CRM system.
Required Qualifications
- High school diploma or equivalent required; some college or relevant certification in healthcare administration or education preferred.
- Minimum of 2 years of experience in a remote healthcare call center environment required
- Minimum of 2 years of Medicare benefits experience required
- Minimum of 1 year of direct patient communication experience required
- Strong communication skills, both verbal and written, with the ability to simplify complex healthcare concepts for patients.
- Compassionate, patient-focused attitude with strong active listening skills.
- Advanced understanding of healthcare systems, Medicare, or drug pricing with a strong background in reimbursement related to Medicare Part D and LIS.
- Experience with HIPAA data or the ability to handle confidential information with discretion.
- Ability to work 40 hours per week (two shifts: 8:30 am EST – 5:30 pm EST or 11:00 am EST – 8:00pm EST) under moderate supervision
- Proficiency in Microsoft Office and experience with CRM software is a plus.
- Bi-lingual (English/Spanish) is a plus
Key Competencies:
- Empathy and patience when interacting with patients and their caregivers.
- Attention to detail in providing accurate and clear information.
- Ability to multitask and handle a high volume of calls or inquiries.
- Team-oriented mindset and willingness to collaborate with peers and supervisors
- Quickly assess the user's issue and provides first level support for problem resolution
Salary: $22/hr
The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. AllCare Plus Pharmacy reserves the right to revise the job or to require that other or different tasks be performed as assigned.
About the Company:
IQVIA is the only global provider of commercial solutions, understanding what it takes to deliver nationally and internationally. Our teams help biopharma, medical device, and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies. IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs, our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs. As part of CSMS, our new dynamic contact center focused on delivering patient-centered support for healthcare programs, we are seeking passionate and knowledgeable Patient Education Agents to provide education about the Inflation Reduction Act and its impact on healthcare costs and services. Join our team and make a meaningful difference in patients' lives by helping them navigate important changes to their healthcare options.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe
IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status
The potential base pay range for this role is $22.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
